EP 179 with Everett Chaffin

Connect with Everett Chaffin!

What does it actually take to run hiring at scale inside a global tech company? In this episode, James Mackey sits down with Everett Chaffin, Director of Global TA Operations & Programs at Zendesk, to break down how modern talent teams are built, optimized, and evolved.

Everett shares how he thinks about turning recruiters into true talent advisors, where AI is already driving massive efficiency gains, and why hiring manager capacity, not candidate supply, is often the real constraint. The conversation also dives into the principles that have shaped his career, from failing fast and leveraging feedback to mastering storytelling as a recruiter.

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